Privacy Statement

Effective Date: July 8, 2025

This Privacy Statement explains how Flosswand Ltd ("we," "us," or "our") collects, uses, and protects personal information when you visit our website https://www.floss-wand.com or purchase our floss products through Amazon in the European Union (EU). We are committed to complying with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

1. Information We Collect

We may collect the following personal information when you interact with our website or make a purchase via Amazon:

  • Contact Information: Name, email address, and shipping address provided during purchases or inquiries.

  • Transaction Information: Details of your purchases (e.g., order history) processed through Amazon.

  • Website Usage Data: Information about your visit, such as IP address, browser type, and pages visited, collected via cookies or similar technologies (with your consent where required).

  • Customer Inquiries: Information you provide when contacting us, such as through email or contact forms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders placed through Amazon.

  • To communicate with you about your orders or respond to inquiries.

  • To improve our website and services (e.g., analyzing usage data).

  • To comply with legal obligations under EU law.

  • With your consent, to send promotional offers or newsletters (you may opt out at any time).

3. Legal Basis for Processing

We process your personal information based on the following legal grounds under GDPR:

  • Contractual Necessity: To fulfill your purchase orders (e.g., shipping products).

  • Legitimate Interests: To improve our services and website functionality.

  • Consent: For optional activities like marketing emails or certain cookies.

  • Legal Obligation: To comply with applicable EU laws.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Amazon: To process and deliver your orders.

  • Service Providers: Third parties (e.g., website hosting or analytics providers) who assist us, bound by strict data protection agreements.

  • Legal Authorities: If required by law or to protect our legal rights.

5. Data Storage and Security

Your personal information is stored securely and retained only for as long as necessary to fulfill the purposes outlined above or as required by law. We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Your Rights

Under GDPR, you have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal exceptions.

  • Restriction: Limit how we process your data in certain cases.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests or for marketing.

  • Withdraw Consent: Withdraw consent at any time for activities based on consent.

To exercise these rights, contact us at [Your Contact Email]. We will respond within one month, as required by GDPR.

7. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings or our cookie consent tool (where applicable). Essential cookies required for website functionality do not require consent.

8. Third-Party Links

Our website may contain links to third-party sites, such as Amazon. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

9. International Data Transfers

If personal data is transferred outside the EU (e.g., to service providers), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in accordance with GDPR.

10. Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Statement or your personal data, please contact us at:

  • Email: info@floss-wand.com

  • Address: Flosswand Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

Note: By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Statement.